Are you using our Virtual Orthodontic Appointment and having some issues uploading? You’ve come to the right place, below are a few different image uploader tips & tricks for a smooth uploading experience.


1. Compressing/Decreasing Image Files

Have images over 5MB? We recommend using a free browser-based image compressor like Compress JPEG. This one, in particular, allows you to drag and drop up to 20 images in one go in .jpg, .jpeg, .png, and more.

Have an iPhone/iPad? Your file type is likely in .heic/.heif in which case Compress HEIC Online is for you.

If you have any issues with the above browser compressors, please Google “Free [File Type] Image Compressor” for additional options.

2. Convert HEIC to JPG

While we have updated our image uploaders to accept both .heic and .heif file types, you may still have issues uploading due to possible compatibility issues.


What is a HEIC file type?

If you only tend to use iOS, then the chances are pretty good that you never really know when an image is in the .heic or .jpg formats because, for the most part, it doesn’t matter. However, when you start sharing images or saving them to a computer for future use, a more common format like .jpg/.png is important. Unfortunately, the default setting on iOS is automatically set to “High Efficiency” with a .heic file type.


Want to switch this default setting on your tablet or phone?

  1. Open the “Settings” app on the iPhone and go to “Camera
  2. Choose “Formats” and select “Most Compatible” to shoot photos in JPEG format on your iPhone camera.
  3. Exit out of Settings.

Note this will not revise the file formats of already captured photos saved in your photo album.


Converting from iMac

There are two of the more popular options for converting file types here. The first option is great because once it’s set up — it’s super quick to use moving forward.

  1. Use the application tool Automator to set up a quick action for converting to JPG: How to Convert HEIC Images to JPG on a Mac the Easy Way. Moving forward you only need to right-click in your Finder on however many images and select this from your Quick Action options.
  2. If you have a single image, a quick easy way to convert is to screenshot the image to change it into a .png. Just be aware, depending how large you screenshot this it may either make the image fairly large or too small and become pixelated and low quality.


Have Additional Questions?
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In-Person Consultation

Use our handy online scheduler below to choose the date and time that works best for your initial complimentary consultation appointment!

Alternatively, please contact our office directly by phone/text if you are trying to book multiple consultations at the same time or are seeking consultation further out than 12 weeks.

Please note – If none of the available times on our online scheduler work for you we do have other consultation times available. Please contact us directly for more information.

Virtual Consultation

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Virtual Consultation

X-Ray Upload

  • Max. file size: 56 MB.
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  • Max. file size: 56 MB.
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Insurance Upload

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